1. General Provisions:

1.1. These terms and conditions define the rules for operating our online store, which serves customers in the United States, providing them with a convenient and hassle-free shopping experience.
1.2. The store acts as an intermediary in the sale and distribution of products, maintaining the highest standards of customer service and ensuring fast and reliable order fulfillment.
1.3. Placing an order on our website constitutes explicit acceptance of these terms and conditions, which is necessary to complete the transaction.

2. Orders and Payments:

2.1. Orders can only be placed through the official store website, available 24 hours a day, 7 days a week, offering customers the convenience to shop at any time.
2.2. All product prices are listed in U.S. dollars (USD) and include standard order processing costs. Customs fees, if applicable, are additional and depend on the local regulations of the customer’s place of residence.
2.3. Payments can be made through secure and trusted transaction methods, including credit cards, PayPal, and Apple Pay, ensuring fast and secure payment processing.

3. Shipping and Delivery:

3.1. Products are shipped directly from the supplier, with an estimated delivery time of up to 14 business days. In rare cases, delays beyond our control may occur.
3.2. We make every effort to process and ship orders on time. However, we are not responsible for delays caused by factors such as shipping disruptions, customs procedures, or other unforeseen circumstances.

4. Returns and Complaints:

4.1. Due to hygiene reasons, we do not accept returns of purchased products. Please review product descriptions and specifications carefully before making a purchase to avoid misunderstandings.
4.2. If a customer receives a damaged, defective, or incorrect product, they may file a complaint within 7 days of receiving the shipment.
4.3. The complaint must include photographic or video evidence clearly showing the issue and confirming the defect of the product.
4.4. If the complaint is accepted, we will send a replacement product at no additional cost to the customer.
4.5. We are not responsible for damage caused by improper use or mishandling of the product by the customer.

5. Personal Data Protection:

5.1. Customer personal data is collected, stored, and processed in full compliance with applicable laws and our privacy policy, ensuring complete security and confidentiality.
5.2. We do not disclose customer personal data to third parties.
5.3. Every customer has the right to access, modify, or request the deletion of their personal data from our database, as outlined in our privacy policy.

6. Final Provisions:

6.1. We reserve the right to update these terms and conditions at any time. Any changes take effect upon their official publication on our website.
6.2. For any questions, concerns, or issues regarding our store, customers can contact customer service via email or through the contact form on our website.
6.3. Any matters not covered in these terms and conditions will be governed by applicable international laws and standard commercial practices in e-commerce transactions.

Important Warnings and Legal Disclaimers:

 

At Pro Grip™, we care about your safety and satisfaction. To avoid improper use, misunderstandings, or injuries, please read the following information carefully before using the product.

Pro Grip™ is designed exclusively as a tool to support grip strength training. It is not a medical device and should not be used for rehabilitation or injury treatment. If you suffer from wrist, joint, or hand issues, consult your physician before use. Incorrect use may lead to strain or injury.

This product is not intended to directly increase lifting strength or support heavy weights. Always use proper form during workouts and do not rely on Pro Grip™ as a replacement for full hand control. We are not liable for injuries caused by dropped weights due to improper use.

The product contains rubber elements. Individuals with known sensitivities should proceed with caution. Allergic reactions are considered a personal health matter.

Pro Grip™ comes in a universal size suitable for most average-sized hands. If the product feels too tight, too hard, or causes discomfort—stop using it immediately. Continued use despite pain may lead to injury.

We do not guarantee results such as increased strength, fat reduction, or improved athletic performance without regular training, an appropriate workout plan, and personal commitment. Results vary between users and depend on individual effort.

The product does not require a user manual - its use is intuitive. Simply place it directly on your hand and perform grip exercises according to your personal training plan. Any use other than intended is at your own risk. Misuse may reduce the product’s lifespan or lead to injury.

By purchasing and using this product, the user accepts full responsibility for its usage. We are not liable for claims resulting from improper use, unrealistic expectations, or incorrect health assumptions.

If you are unsure whether Pro Grip™ is suitable for you, please contact us before placing an order: storeprogrip@gmail.com.

This product is not intended for children or as a toy. Keep out of reach of children. Use by minors is only allowed under adult supervision.

Pro Grip™ is not machine washable and should not be submerged in water. Clean only with a damp cloth. Damage caused by improper cleaning will not be accepted as a reason for complaint.

Over time and with frequent use, the product may show natural signs of wear. This is expected and does not constitute grounds for a refund or replacement. We recommend replacing it when visible damage or decline in performance appears.

During intense sweating or initial use, discoloration of the skin or clothing may occur. Avoid light-colored clothing and test the product before full use.

All photos and promotional materials are for illustrative purposes only. Results may vary from person to person and are not guaranteed.

Delivery times are approximate and may be extended due to factors beyond our control. Please do not plan to use the product on a specific date if timing is critical. We are not responsible for any losses related to shipping delays.